Terms of Service

These Terms of Service ("Terms") are an agreement between you and LaunchFamily, Inc., a Delaware corporation ("Launched," "we," "us," or "our"). They govern your access to and use of the Launched platform, including the website, mobile applications, APIs, and all related services (collectively, the "Service") provided by us. By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility and Accounts

• You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must provide accurate and complete information when creating your account and keep it up to date.
• You may not create multiple accounts for the same person or share account access with unauthorized individuals.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

2. The Service

Launched provides a platform for coaching professionals ("Coaches") to build branded coaching applications, manage clients, deliver content, and grow their practice. Key features include:

• White-labeled coaching app creation and configuration.
• Client management, invitations, and engagement tracking.
• AI-powered coaching assistant with customizable knowledge base.
• Resource library with file storage and RAG indexing.
• Booking and scheduling management.
• Analytics, reporting, and AI-generated marketing assets.

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that significantly affect your use of the Service.

AI Assistant — Not Professional Advice; No Emergency Services

The in-app AI assistant provides general parenting support generated by artificial intelligence. It is not a doctor, therapist, counselor, lawyer, or licensed professional, and it does not provide medical, mental-health, diagnostic, legal, or emergency services. Its responses may be inaccurate or incomplete and are not a substitute for professional judgment or care. Never disregard or delay seeking professional advice because of something the assistant said. The assistant cannot contact anyone, summon help, or make any report on your behalf. In an emergency, or if a child may be in danger, call 911 or your local emergency number immediately; in the United States you can also reach the 988 Suicide & Crisis Lifeline (call or text 988), the Childhelp National Child Abuse Hotline (1-800-422-4453), and Poison Control (1-800-222-1222). Launched and your coach do not monitor conversations in real time and are not a crisis-response, reporting, or emergency service.

3. Subscription Plans and Billing

• Free Trial: New accounts receive a 14-day free trial with access to core features. No payment information is required to start.
• Paid Plans: After the trial, you may subscribe to a paid plan (Studio or Partner). Plan details, pricing, and feature comparisons are available at belaunched.app/pricing.
• Billing cycle: Subscriptions are billed monthly or annually. Annual plans receive a 20% discount.
• Upgrades: Plan upgrades take effect immediately, with prorated charges for the remainder of the billing cycle.
• Downgrades: Plan downgrades take effect at the end of the current billing cycle. You retain access to higher-tier features until then.
• Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period. We do not provide prorated refunds for cancellations mid-cycle.
• Payment processing: All payments are processed securely by Stripe. By subscribing, you also agree to Stripe's Terms of Service.

4. Your Content and Data

• Ownership: You retain full ownership of all content you upload, create, or transmit through the Service ("Your Content"), including coaching materials, client data, and generated marketing assets.
• License to us: You grant us a limited, non-exclusive license to host, store, process, and display Your Content solely to provide and improve the Service. This license ends when you delete Your Content or your account.
• AI processing: By uploading content to your knowledge base, you consent to it being processed by our AI systems and third-party AI providers to deliver the AI coaching assistant and content generation features. We do not use Your Content to train AI models.
• Responsibility: You are solely responsible for Your Content, including ensuring you have the right to upload it and that it does not violate any laws or third-party rights.
• Backup: While we maintain backups, you are responsible for maintaining your own copies of important content. We are not liable for data loss.

5. Coach Responsibilities

As a Coach using the Service, you agree to:

• Represent your qualifications, certifications, and experience accurately in your profile and your coaching app.
• Comply with all applicable laws and regulations related to coaching services in your jurisdiction.
• Handle your clients' personal data in accordance with applicable privacy laws. You are the data controller for client data you collect; we act as a data processor on your behalf.
• Not use the Service to provide medical, legal, financial, or other professional advice for which specific licensure is required, unless you hold the appropriate license.
• Respond to client communications and booking requests in a timely manner.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload or distribute malware, spam, or harmful content.
• Attempt to gain unauthorized access to other accounts, systems, or data.
• Interfere with or disrupt the Service or its infrastructure.
• Scrape, crawl, or collect data from the Service using automated means without permission.
• Impersonate another person or misrepresent your affiliation.
• Use the AI features to generate harmful, deceptive, or illegal content.
• Resell or redistribute the Service without our authorization.

7. Intellectual Property

• The Service, including its design, code, features, and documentation, is owned by Launched and protected by intellectual property laws.
• "Launched," our logo, and product names are our trademarks. You may not use them without prior written consent.
• We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose during your active subscription.
• Marketing assets generated by AI tools are licensed to you for your use. We make no claims of ownership over AI-generated content created at your direction.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We do not guarantee that the Service will be uninterrupted, error-free, or secure at all times.
• We are not responsible for the accuracy, quality, or legality of content generated by AI features. AI outputs should be reviewed before use.
• Our total liability for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

9. Indemnification

You agree to indemnify and hold Launched harmless from any claims, damages, losses, and expenses (including legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your coaching services and client relationships; (d) your violation of these Terms; or (e) your violation of any third-party rights.

10. Termination

• You may close your account at any time through your account settings or by contacting support.
• We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if required by law.
• Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow data export, after which it will be deleted in accordance with our Privacy Policy.
• Sections that by their nature should survive termination will survive, including ownership, indemnification, limitation of liability, and dispute resolution.

11. Dispute Resolution

• These Terms are governed by the laws of the State of California, without regard to conflict of law provisions.
• Any disputes arising from these Terms or the Service will first be attempted to be resolved through good-faith negotiation for a period of 30 days.
• If negotiation fails, disputes will be resolved through binding arbitration administered by JAMS in San Francisco, California, except that either party may seek injunctive relief in court.
• You agree to resolve disputes on an individual basis. Class actions and class arbitrations are not permitted.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by posting the updated Terms on this page, updating the "Last updated" date, and sending you an email notification. If you do not agree with the revised Terms, you may close your account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

13. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Launched.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not waive our right to do so in the future.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a business transfer.

14. Contact Us

If you have questions about these Terms, please contact us at: